Support

Paypal Gateway not working (In Progress)

  • Priority - Critical
  • Affecting Other - Paypal Gateway
  • We are experiencing an issue with Paypal as they limited our access to their API.

    Our team has reached out to them and is waiting for their response at the moment.

    Until we heard back from them Paypal gateway will be disabled.

    All services will not be suspended/terminated due to this issue.

     

    Our apologise for any inconvenience caused! Thank you for your patience and understanding.

    Best regards,

    Hyonix Team

     

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    UPDATE 1: Paypal team has checked and confirmed that there is an on-going issue with their API, they've told us to wait for further updates.

    In mean time, Paypal status page can be checked here: https://www.paypal-status.com/api/production

     

    Our apologise for any inconvenience caused! Thank you for your patience and understanding.

    Best regards,

    Hyonix Team

     

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    UPDATE2: We've been able to contact to them and has been given a temporary access on one-time payment until the limitation on our account is resolved.

    Customers can now pay with Paypal using Paypal (Onetime/Legacy) gateway.

    All billing agreements will not work at the moment, we are still waiting for Paypal response on this matter.

     

    Our apologise for any inconvenience caused! Thank you for your patience and understanding.

    Best regards,

    Hyonix Team

  • Date - 09/15/2019 20:00
  • Last Updated - 09/17/2019 00:25