Support

US-VA-1 upgrade (Scheduled)

  • Priority - Medium
  • Affecting Other - US-VA-1
  • We will perform a server maintenance/migration of server US-VA-1 to newer hardwares in the upcoming days to increase performance of network to 10Gbps and update necessary security patches from Windows.

    The maintenance is scheduled to be started in 11/30/2019 15:00 GMT +7  and is expected to lasts for 30 minutes - 1 hours. Detailed updates will be provided when the maintenance begins.

     

    ------------------

    Update: A delay has been caused due to unexpected shipment issues. We've re-scheduled the maintenance to 12/03/2019 08:00 GMT +7, which will give our customers more time to prepare.

    No downtime was caused during the previous timeframe!

    Update 2:  At 8:15 AM: The maintenance has begun, all servers are being migrated to the new server, this will take approximately 2.5 hrs to be fully completed. Further update will be followed once we have more information.

    Update 3: At 10:30 AM: Due to large amount of data, the transfer process is still on-going.

    Update 4: At 2:30 PM: All servers have been migrated over, our team is wrapping everything up.

    Update 5: At 3:00 PM: All servers have been re-instated. Upgrade process completed.

     

    If your server still having issue, please let us know via ticket!

    Sincerely,

    Hyonix Team

     

  • Date - 12/03/2019 08:00 - 12/03/2019 15:00
  • Last Updated - 12/03/2019 15:02

Paypal Gateway not working (In Progress)

  • Priority - Critical
  • Affecting Other - Paypal Gateway
  • We are experiencing an issue with Paypal as they limited our access to their API.

    Our team has reached out to them and is waiting for their response at the moment.

    Until we heard back from them Paypal gateway will be disabled.

    All services will not be suspended/terminated due to this issue.

     

    Our apologise for any inconvenience caused! Thank you for your patience and understanding.

    Best regards,

    Hyonix Team

     

    --------------------------------------------------------------------------

    UPDATE 1: Paypal team has checked and confirmed that there is an on-going issue with their API, they've told us to wait for further updates.

    In mean time, Paypal status page can be checked here: https://www.paypal-status.com/api/production

     

    Our apologise for any inconvenience caused! Thank you for your patience and understanding.

    Best regards,

    Hyonix Team

     

    --------------------------------------------------------------------------

    UPDATE2: We've been able to contact to them and has been given a temporary access on one-time payment until the limitation on our account is resolved.

    Customers can now pay with Paypal using Paypal (Onetime/Legacy) gateway.

    All billing agreements will not work at the moment, we are still waiting for Paypal response on this matter.

     

    Our apologise for any inconvenience caused! Thank you for your patience and understanding.

    Best regards,

    Hyonix Team

  • Date - 09/15/2019 20:00
  • Last Updated - 09/17/2019 00:25