Support

California location upgrade (Scheduled)

  • Priority - High
  • Affecting Other - US-CA
  • We are pleased to announce that we are upgrading our California location in order to accommodate with our current demands.

    What is this upgrade about?

    1. We will be adding more power to our current cabinets, which creates rooms for adding new servers!

    2. Our bandwidth capacity will be upgraded along with 10 Gbps port to our upstream to prevent traffic congestion.

     

    It's estimated that there will be a downtime window for around 1.5 hours to 3 hours for the upgrade to be completed. Further updates will be available here once the maintenance taking place.

    The maintenance is aimed to be starting at: 02/20/2020 9 AM (PST)

     

    Please note that other locations will not be affected by this maintenance, only our California location will be affected.

     

    [Update 1] At 9:06 AM, our staffs have arrived and preparing necessary equipment for the upgrade.

    [Update 2] At 9:24 AM, all VPS are being shutdown.

    [Update 3] At 10:45 AM, all servers have been re-racked and being applied new software update. Your server should be online but they might be unstable during this time.

    [Update 4] At 12:57 PM, all servers have been up and running. The upgrade took 2 hours 33 minutes to complete!

     

    If you still having issues connecting to your server, please hit us up with a ticket.

     

    Thank you for your understanding and continued support!

    If you have any questions, please hit us up via tickets.

     

    Kind Regards,

    Hyonix Team

  • Date - 02/21/2020 12:00 - 02/21/2020 14:57
  • Last Updated - 02/21/2020 03:14

Paypal Gateway not working (In Progress)

  • Priority - Critical
  • Affecting Other - Paypal Gateway
  • We are experiencing an issue with Paypal as they limited our access to their API.

    Our team has reached out to them and is waiting for their response at the moment.

    Until we heard back from them Paypal gateway will be disabled.

    All services will not be suspended/terminated due to this issue.

     

    Our apologise for any inconvenience caused! Thank you for your patience and understanding.

    Best regards,

    Hyonix Team

     

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    UPDATE 1: Paypal team has checked and confirmed that there is an on-going issue with their API, they've told us to wait for further updates.

    In mean time, Paypal status page can be checked here: https://www.paypal-status.com/api/production

     

    Our apologise for any inconvenience caused! Thank you for your patience and understanding.

    Best regards,

    Hyonix Team

     

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    UPDATE2: We've been able to contact to them and has been given a temporary access on one-time payment until the limitation on our account is resolved.

    Customers can now pay with Paypal using Paypal (Onetime/Legacy) gateway.

    All billing agreements will not work at the moment, we are still waiting for Paypal response on this matter.

     

    Our apologise for any inconvenience caused! Thank you for your patience and understanding.

    Best regards,

    Hyonix Team

  • Date - 09/15/2019 20:00
  • Last Updated - 09/17/2019 00:25