Support

US-NY-16 crashing issues (In Progress)

  • Priority - Critical
  • Affecting Other - US-NY-16
  • We are aware of issues where our server US-NY-16 is constantly crashing. We've attempted to apply various fixes but the issues still remains the same. Although the server is up and running at the moment, our technicians are working on a new server as replacement at this time.

     

    A notification will be sent to all affected customers on this server.

     

    We are sincerely apologize for any inconvenience caused.

     

    If you have any questions, please let us know via ticket!

     

    Best regards,

    Hyonix Team

  • Date - 11/27/2020 01:45
  • Last Updated - 11/27/2020 04:46

Internal Error (Investigating)

  • Priority - High
  • Affecting System - US and UK
  • We are currently experiencing a huge RDP bruteforcing/flooding attack that will prevent you from accessing your server. Our network admins is working on mitigating the attacks, however, the attacks is launched from a wide range of IPs that made it extremely difficult for us to block them all.

    There are currently 2 ways to solve the issues:

    1. Install https://rdpguard.com/ on your servers to protect from the issues. You can use the Console feature on our panel to access your server and install RDPguard.
    2. Access the server via Console feature and change RDP port: Open powershell and use the following commands:

    New-NetFirewallRule -DisplayName "Custom RDP" -Direction Inbound –LocalPort [Your RDP Port] -Protocol TCP -Action Allow

    Set-ItemProperty -Path 'HKLM:\System\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp' -name "PortNumber" -Value [Your RDP Port]

    A restart is required for the new RDP port to take effect, once the server is restarted, you will need to use the new port to connect to your server, example: 1.2.3.4:9999 instead of 1.2.3.4

     

    This is also the first time we've hit by this size of attacks, our developers will be working to create a free software to prevent this from happening in the future. Currently US locations have been temporary mitigated, we are awaiting for an update from UK upstream to work on the issue as a configuration update from our upstream is required (which is not under our control). Further updates will be provided as soon as we heard back!

    [Update] at 10:00 AM GMT+7 our UK upstream has responded and the attacks is being mitigated.

    [Update] at 4:33 PM GMT+7 a new wave of attack in California location has been mitigated.

     

    Thank you for your patience and understanding! If you have any further questions, please hit us up with a ticket!

     

    Best Regards,

    Hyonix Team

  • Date - 08/31/2020 05:06
  • Last Updated - 08/31/2020 17:43

[COMPLETED] Virginia location upgrade (Phase 2) (Scheduled)

  • Priority - High
  • Affecting Other - US-VA-1 to US-VA-15
  • To continue our  network upgrade, we will perform a maintenance in Sunday 08/30/2020 11 AM (EDT) and will affect the following services:

    Servers: US-VA-1 to US-VA-15: 2-4 hours.

     

    Further updates will be available here once the maintenance taking place.

    Please note that other locations will not be affected by this maintenance, only our Virginia location will be affected.

    [Update 1] At 10:50 AM (EDT): Our staffs have been arrived on-site and getting ready for maintenance Windows.

    [Update 2] At 11 AM (EDT): Servers US-VA-1 to US-VA-5 are being shutdown for maintenance.

    [Update 3] At 11:13 AM (EDT): Servers US-VA-1 to US-VA-5 have been shutdown and being de-racked to replace server's Network Card.

    [Update 4] At 11:47 AM (EDT): Servers US-VA-1 to US-VA-5 have been re-racked, US-VA-6 to US-VA-10 are being shutdown

    [Update 5] At 12:50 AM (EDT): US-VA-6 to US-VA-10 are re-racked, our tech is working on US-VA-1 to US-VA-5 and should be online in a moment.

    [Update 6] At 1:16 PM (EDT): US-VA-11 to US-VA-15 are being shutdown and deracked.

    [Update 7] At 1:38 PM (EDT): US-VA-1 to US-VA-5 have been restored, our tech is working on US-VA-6 to US-VA-10.

    [Update 8] At 2:42 PM (EDT): US-VA-6 to US-VA-10 have been restored, our tech is still working on US-VA-11 to US-VA-15.

    [Update 9] At 3:18 PM (EDT): US-VA-11 to US-VA-15 have been restored. All servers should be up and running by now! If your server still not reachable, please hit us up with a ticket.

     

    Thank you for your understanding and continued support!

    If you have any questions, please hit us up via tickets.

     

    Kind Regards,

    Hyonix Team

  • Date - 08/30/2020 22:00 - 08/31/2020 02:19
  • Last Updated - 08/31/2020 05:30